Information! There has been a lapse in federal appropriated funds as of October 1, 2025. The GrantSolutions system and Helpdesk will still be available; but the service may be delayed with reduced Federal support staff presence.
| Priority Known Issues | Impacted Users | Date Added to Known Issues | Solution / Work Around | Issue Status |
|---|---|---|---|---|
| When publishing an updated application package from Announcement Services to grants.gov, users may receive an error message that states "Opportunity is currently under Political Approval review and cannot be modified". Note: This issue should not impact publishing an updated synopsis and/or related documents. | Announcement Services Users | September 19, 2025 | If the error is encountered, users may reach out to foasupport@grantsolutions.gov to assist in manually modifying the package on grants.gov. | Grants.gov has confirmed that the error message is not expected and is investigating the issue. The Announcement Services Team will follow up as we have more details on when the issue will be resolved. |
| In Announcement Services, when updating the NOFO program code and the organization, the corresponding grant programs will not automatically populate within the grant program dropdown. | Announcement Services Users | September 11, 2025 | After updating the program code, users will need to click save, which will load the corresponding grant programs tied to the newly selected grant program. | The Announcement Services team is currently working on a resolution. If you have any additional questions, please reach out to foasupport@grantsolutions.gov. |
| The Grant and Applications Messages red dot notification icon in the Notifications Center is not appearing when users receive new messages. However, email notifications are still being sent to inform users of new messages. | GMM Users | July 8, 2025 | When you receive an email about a new Grant Message, please log into the system, click on the GMM icon on the landing page, select "Go to GMM", click on the Bell icon in the header bar for the Notification Center, and choose Messages. Here, you will be able to view all new messages. | The technical team is currently working on a resolution. |
| When users access Grant Messages from the Classic View Search screen and click the "Open Grant Notes" icon in the Actions column, only the first page of results is displayed. | Grant Messages- Classic View | May 22, 2025 | Users should access all Grant Messages through the Grants List in the New Experience. Once you log into GrantSolutions, click on the "GMM" icon from the home/services page Click on "Go to GMM" on the right-hand side of the pop-up screen. Search for the Grant Number associated with the award. Click on the Grant Number once it appears in the search results. Click on the "Message" tab that appears in the middle of the screen. | The technical team is currently working on a resolution. |
| Tasks assigned to the Lead Author are displaying the assignee as “Program Officer” in Announcement Services. This should not impact the lead author's ability to complete their task, and lead authors will still be notified when assigned to a task. | Announcement Services Users | August 15, 2024 | If a lead author is unable to complete their task, please submit a ticket to foasupport@grantsolutions.gov and the team will manually add them back to the task. In addition, the team will be running a daily report to identify any impacted NOFOs to avoid any disruption to the workflow. |
Frequently Asked Questions
Find answers to our most frequently asked questions.
FAQs
Help Desk Information
If you need additional help, the GrantSolutions help desk is available for assistance on all GrantSolutions products and services.
Hours of Operation: Monday through Friday 7 a.m. – 8 p.m. ET (closed on Federal holidays).
Phone: 1.866.577.0771
Email: help@grantsolutions.gov
