| Priority Known Issues | Impacted Users | Date Added to Known Issues | Solution / Work Around | Issue Status |
|---|---|---|---|---|
| GS Salesforce performance degradation, which may slow GS Support Team users’ ability to provide timely resolutions to support requests | All GS End Users requesting support on any GS Support email addresses, All GS Support Teams that provide support to GS End Users | May 21, 2024 | There is no current workaround available, until Salesforce publishes one | The Salesforce Project Team is monitoring Salesforce’s publication of the degradation and will update the status here |
| Some users may be experiencing intermittent access issues when attempting to log in to the Announcement Services system | AM Users | May 17, 2024 | If you have any questions or would like to report an issue accessing the system, please send an email to foasupport@grantsolutions.gov. |
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Help Desk Information
If you need additional help, the GrantSolutions help desk is available for assistance on all GrantSolutions products and services.
Hours of Operation: Monday through Friday 7 a.m. – 8 p.m. ET (closed on Federal holidays).
Phone: 1.866.577.0771
Email: help@grantsolutions.gov
