{"id":2007,"date":"2025-10-22T12:21:07","date_gmt":"2025-10-22T16:21:07","guid":{"rendered":"http:\/\/localhost:10013\/?page_id=2007"},"modified":"2026-01-20T22:28:19","modified_gmt":"2026-01-21T03:28:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/home.grantsolutions.gov\/home\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-white-color has-dark-blue-background-color has-text-color has-background has-link-color wp-elements-570df809769917285fa4263817ba75be has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"min-height:300px;padding-top:68px;padding-bottom:68px;background-image:url(&apos;https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/hero-bg.svg&apos;);background-position:50% 45%;background-size:cover;background-attachment:scroll;\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n\n\n\n<h1 class=\"wp-block-heading\">FAQs<\/h1>\n\n\n\n<p class=\"has-large-font-size\">Get answers to common questions about using GrantSolutions. Learn about eligibility, account setup, GSA Login.gov access, supported browsers, two-factor authentication, and Help Desk support.\u00a0<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">Account Setup &amp; Access<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I create a GrantSolutions account?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>You can obtain a GrantSolutions account by selecting and completing the&nbsp;appropriate account&nbsp;request form.&nbsp;Visit the <a href=\"https:\/\/home.grantsolutions.gov\/home\/partners\/\" data-type=\"link\" data-id=\"https:\/\/home.grantsolutions.gov\/home\/partners\/\">Partnering Process<\/a> page to be directed to the appropriate process for you based on what type of account you need.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I log in to GrantSolutions?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>First click the &#8220;Login&#8221; button at the top right of any GrantSolutions page to be taken to the login page. All recipients and non-HHS Federal users access&nbsp;GrantSolutions&nbsp;by selecting the GSA Login.gov button for Recipients and Grantors. HHS Federal Grantor users access&nbsp;GrantSolutions&nbsp;by selecting the AMS button, unless pre-approved.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">Do I need a separate login for GrantSolutions if I already have a GSA Login.gov or EHB account?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>If you have an&nbsp;existing&nbsp;GSA Login.gov account, your login credentials must match what has been entered on your&nbsp;GrantSolutions&nbsp;account request form.<\/p>\n\n\n\n<p>More information can be found <a href=\"https:\/\/home.grantsolutions.gov\/home\/contact-us\/\">here<\/a>.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I reset my password or retrieve my username?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>If you experience trouble signing in, resetting your password, receiving verification codes, or creating or managing your GSA Login.gov account, please contact GSA Login.gov.<\/p>\n\n\n\n<p>Hours of Operation:&nbsp;Available 24 hours a day, seven days a week. <br>Phone: +1&nbsp;(844)&nbsp;875-6446.<\/p>\n\n\n\n<p>More information can be found <a href=\"https:\/\/home.grantsolutions.gov\/home\/contact-us\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">Why am I receiving an &#8220;Access Restricted&#8221; message when trying to log in?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>An &#8220;Access Restricted\u201d error usually means that&nbsp;your GSA Login.gov login credentials do not match the&nbsp;GrantSolutions&nbsp;login credentials on file. If the user has multiple email addresses, the most recent&nbsp;login credentials used in GSA Login.gov may not match the&nbsp;GrantSolutions&nbsp;login&nbsp;credentials. Please try logging&nbsp;in&nbsp;to&nbsp;your&nbsp;GSA Login.gov Profile screen and&nbsp;clearing&nbsp;your browser history.&nbsp;&nbsp;<\/p>\n\n\n\n<p>To avoid login issues, make sure the following are true:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The email address you use to create or access your GSA Login.gov account is the same email your GrantSolutions administrator or program office has added to your GrantSolutions profile.<\/li>\n\n\n\n<li>If your organization recently updated your email address, make sure both GSA Login.gov and GrantSolutions reflect the updated email before attempting to sign in.<\/li>\n\n\n\n<li>If your GrantSolutions profile needs updating, contact your GrantSolutions account administrator within your organization.<\/li>\n<\/ul>\n\n\n\n<p>More information can be found <a href=\"https:\/\/home.grantsolutions.gov\/home\/contact-us\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I update my email address or user information?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Getting help starts with&nbsp;identifying&nbsp;where the issue occurs:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GSA&nbsp;Login.gov Help Desk:&nbsp;<\/strong>Contact&nbsp;GSA&nbsp;<a href=\"https:\/\/login.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Login.gov<\/a>&nbsp;if you are having trouble signing in, cannot access your&nbsp;GSA&nbsp;Login.gov account, or are experiencing issues with authentication, verification codes, or your Login.gov credentials. (Your GSA Login.gov email address must match the email address provided to GrantSolutions.)&nbsp;<\/li>\n\n\n\n<li><strong>GrantSolutions&nbsp;Help Desk:&nbsp;<\/strong>Contact the&nbsp;<a href=\"mailto:help@grantsolutions.gov\">GrantSolutions&nbsp;Help Desk<\/a>&nbsp;if you have successfully logged in through GSA Login.gov and need help with anything inside the GrantSolutions system.<\/li>\n<\/ul>\n\n\n\n<p>More information on how to contact GSA Login.gov and GrantSolutions can be found <a href=\"https:\/\/home.grantsolutions.gov\/home\/contact-us\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-gray-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">Login Issues &amp; Troubleshooting<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-7\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">Why can&#8217;t I log in using GSA Login.gov?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>All GrantSolutions users (including recipients) must sign in using their <strong>GSA&nbsp;Login.gov credentials<\/strong>. Because GSA Login.gov manages the login process, the GSA Login.gov Help Desk is the correct contact for issues related to authentication or account access.<\/p>\n\n\n\n<p>If you experience trouble signing in, resetting your password, receiving verification codes, or creating or managing your GSA Login.gov account, please contact GSA Login.gov.<\/p>\n\n\n\n<p>Contact the GSA Help Desk for assistance 24 hours a day, seven days a week. Phone:\u202f+1&nbsp;(844)&nbsp;875-6446.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-8\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">What should I do if my account is locked or I forgot my password?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>If you experience trouble signing in, resetting your password, receiving verification codes, or creating or managing your GSA Login.gov account, please contact GSA Login.gov.<\/p>\n\n\n\n<p>Hours of Operation:&nbsp;Available 24 hours a day, seven days a week.<br>Phone: +1&nbsp;(844)&nbsp;875-6446.<\/p>\n\n\n\n<p>More information can be found&nbsp;<a href=\"https:\/\/home.grantsolutions.gov\/home\/contact-us\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-9\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">Why does it say my agency does not allow me to log in through this login mechanism?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-9\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>This error&nbsp;indicates&nbsp;a mismatch between your&nbsp;GrantSolutions&nbsp;account and your GSA Login.gov account,&nbsp;most likely due to&nbsp;an incompatible email address or an incorrect link between your PIV card and&nbsp;your GSA Login.gov account.&nbsp;<\/p>\n\n\n\n<p>To avoid login issues, make sure the following are true:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The email address you use to create or access your GSA Login.gov account is the same email your GrantSolutions administrator or program office has added to your GrantSolutions profile.<\/li>\n\n\n\n<li>If your organization recently updated your email address, make sure both GSA Login.gov and GrantSolutions reflect the updated email before attempting to sign in.<\/li>\n\n\n\n<li>If your GrantSolutions profile needs updating, contact your GrantSolutions account administrator within your organization.<\/li>\n<\/ul>\n\n\n\n<p>More information can be found <a href=\"https:\/\/home.grantsolutions.gov\/home\/contact-us\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-10\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I log in if I don&#8217;t have a PIV card?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-10\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>All GrantSolutions users (including recipients) must sign in using their GSA&nbsp;Login.gov credentials.&nbsp;If you experience trouble signing in, resetting your password, receiving verification codes, or creating or managing your GSA Login.gov account, please contact GSA Login.gov.<\/p>\n\n\n\n<p>Grantor&nbsp;users&nbsp;access&nbsp;GrantSolutions&nbsp;through their PIV card using AMS or&nbsp;GSA Login.gov. If you do not have a PIV card or&nbsp;it is inactive, please consult your Federal grants office to begin the process of obtaining a PIV card or to have it reactivated.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-11&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-11\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I switch between multiple accounts or user roles?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-11\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-11-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>GrantSolutions&nbsp;uses a role-based access model, assigning permissions based on job responsibilities to ensure&nbsp;appropriate access. When logging in, users with multiple accounts can select the correct one. To add roles, complete the New Account Request Form. <\/p>\n\n\n\n<p>For&nbsp;assistance&nbsp;with accounts or roles, contact the&nbsp;GrantSolutions&nbsp;Help Desk at +1 (866) 577-0771 or <a href=\"mailto:help@grantsolutions.gov\">help@grantsolutions.gov<\/a>. The Help Desk is available Monday through&nbsp;Friday, 7 a.m.\u20138 p.m. ET (closed on Federal holidays).&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">Navigation &amp; System Features<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-12&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-12-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-12\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">Where do I find my grant awards or Notice of Award (NOA)?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-12\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-12-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>To find your Notice of Award (NOA) in GrantSolutions, please log in, navigate to&nbsp;the Awards tab, select Award Processing, search for the award number, and click View. <\/p>\n\n\n\n<p>For further instructions, you can&nbsp;access the Resource Center after logging&nbsp;in&nbsp;by clicking on the \u201c?\u201d icon on the lower right corner of the screen.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-13&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-13-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-13\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I access the Grants List or see all my active grants?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-13\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-13-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>To view active grants in&nbsp;GrantSolutions, please&nbsp;log in&nbsp;and navigate to the Grants List screen. <\/p>\n\n\n\n<p>For further instructions,&nbsp;you can launch&nbsp;the Resource Center after logging in by clicking on the \u201c?\u201d icon&nbsp;located&nbsp;in&nbsp;the lower right corner of the screen.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-14&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-14-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-14\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I submit a Performance Progress Report (PPR) or other required forms?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-14\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-14-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>To&nbsp;submit&nbsp;a Performance Progress Report (PPR) in&nbsp;GrantSolutions, please log in&nbsp;and&nbsp;navigate to the &#8220;My Grants List&#8221; or &#8220;Reports&#8221; screens&nbsp;to complete and&nbsp;submit&nbsp;your report. <\/p>\n\n\n\n<p>For further instructions,&nbsp;you can launch&nbsp;the Resource Center after logging in by clicking&nbsp;the \u201c?\u201d icon&nbsp;located&nbsp;in&nbsp;the lower right corner of the screen.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-15&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-15-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-15\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">Where can I find training materials or support documentation?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-15\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-15-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>You can find GrantSolutions training materials and support documentation&nbsp;by clicking on the \u201c?\u201d icon&nbsp;located&nbsp;in the lower right corner of the screen&nbsp;after logging in. <\/p>\n\n\n\n<p>Additionally,&nbsp;you can access step-by-step interactive guides by&nbsp;clicking on the \u201cQuick Links\u201d on the Home Page or the \u201cInteractive Guide\u201d buttons&nbsp;throughout the system.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-16&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-16-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-16\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I contact the&nbsp;GrantSolutions&nbsp;Help Desk?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-16\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-16-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Contact the&nbsp;<a href=\"mailto:help@grantsolutions.gov\">GrantSolutions&nbsp;Help Desk<\/a>&nbsp;if you have successfully logged in through GSA Login.gov and need help with anything inside the GrantSolutions system.<\/p>\n\n\n\n<p>The&nbsp;GrantSolutions&nbsp;Help&nbsp;Desk is available for&nbsp;assistance&nbsp;on all GrantSolutions&nbsp;products and services from&nbsp;Monday through Friday 7 a.m. \u2013 8 p.m. ET (closed on Federal holidays).<\/p>\n\n\n\n<p>Phone: +1 (866) 577-0771, Email: <a href=\"mailto:help@grantsolutions.gov\">help@grantsolutions.gov<\/a>.<\/p>\n\n\n\n<p>More information can be found <a href=\"https:\/\/home.grantsolutions.gov\/home\/contact-us\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-17&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-17-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-17\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I check the status of my grant application?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-17\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-17-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>To check&nbsp;an&nbsp;application\u2019s&nbsp;status&nbsp;in&nbsp;GrantSolutions, please log in to the GrantSolutions&nbsp;system.&nbsp;Then select the &#8220;Applications&#8221; tab&nbsp;and&nbsp;&#8220;Application Receipt Log.&#8221;<\/p>\n\n\n\n<p>For further&nbsp;assistance, you can access the Resource Center by clicking on the &#8220;?&#8221; icon&nbsp;located&nbsp;in the lower right corner of the screen after logging in.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-18&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-18-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-18\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">What are the steps for&nbsp;submitting&nbsp;a grant or amendment?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-18\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-18-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>To&nbsp;submit&nbsp;a grant or&nbsp;amendment&nbsp;in&nbsp;GrantSolutions, please log in to the&nbsp;GrantSolutions&nbsp;system,&nbsp;navigate to the &#8220;Grants List\u201d screen,&nbsp;and click the &#8220;Manage Amendments&#8221; icon.&nbsp;<\/p>\n\n\n\n<p>For further&nbsp;assistance, you can access the Resource Center by clicking on the &#8220;?&#8221; icon&nbsp;located&nbsp;in the lower right corner of the screen.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-gray-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">Reviewer Specific Questions<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-19&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-19-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-19\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I register as a grant reviewer?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-19\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-19-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Reviewers are chosen for specific grant programs based on their knowledge,&nbsp;education&nbsp;and experience. Potential Reviewers can register&nbsp;<a href=\"https:\/\/www.grantsolutions.gov\/rrm\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>&nbsp;or through an agency portal page.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-20&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-20-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-20\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I update my reviewer profile or resume?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-20\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-20-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>To update your reviewer profile or add your resume, please log in to GrantSolutions, select the RRM icon, and find the profile section to edit your information,&nbsp;add a new accomplishment, or&nbsp;remove all outdated or irrelevant information.&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-21&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-21-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-21\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I access the Reviewer Recruitment Module (RRM) or Application Review Module (ARM)?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-21\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-21-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>As of January 17, 2025, all users who previously logged into ARM via the username and password method are required to use the&nbsp;Federally-approved GSA&nbsp;Login.gov&nbsp;method for account authentication.&nbsp;<\/p>\n\n\n\n<p>If you are currently using PIV authentication via the&nbsp;AMS for&nbsp;Grantors button, there are no changes to your process. <\/p>\n\n\n\n<p>Users are no longer able to log into&nbsp;GrantSolutions&nbsp;using a username and password.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-22&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-22-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-22\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">What is a PIV card?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-22\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-22-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>A PIV (Personal Identity Verification) card is a government-issued smart card used by&nbsp;Federal employees and contractors to securely access Federal facilities and information systems.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-23&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-23-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-23\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">Why do I keep getting kicked out of the ARM system?&nbsp;&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-23\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-23-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Per&nbsp;Federal regulations, and to provide maximum data security, system timeout has been changed from 30 minutes of inactivity to 15 minutes. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-24&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-white-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-24-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-24\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I get to the ARM landing page?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-24\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-24-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>The ARM Landing page with \u201cLogin with SSO\u201d is no longer available. All users will be automatically directed to the&nbsp;GrantSolutions&nbsp;login page.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">General System &amp; Policy Questions<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-25&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-25-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-25\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">What&nbsp;is&nbsp;GrantSolutions&nbsp;used for?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-25\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-25-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>GrantSolutions.gov is a web-based grants management system used by many U.S.&nbsp;Federal agencies to manage the entire grant lifecycle, from application to closeout. It provides a central platform for both grant&nbsp;Recipients and&nbsp;Federal staff to&nbsp;submit&nbsp;grant applications, manage awards, and track project activities like budget changes and reports.&nbsp;<\/p>\n\n\n\n<p>Learn more about GrantSolutions <a href=\"https:\/\/home.grantsolutions.gov\/home\/about\/\" data-type=\"link\" data-id=\"https:\/\/home.grantsolutions.gov\/home\/about\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-26&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-26-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-26\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">Who owns or manages&nbsp;GrantSolutions?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-26\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-26-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>GrantSolutions is owned and&nbsp;operated&nbsp;by the U.S. Department of Health and Human Services (HHS). It is a shared service that supports the full grant lifecycle for&nbsp;Federal agencies and is managed by HHS&#8217;s Office of Grants.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-27&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-gray-100-background-color has-background\" style=\"font-style:normal;font-weight:700\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-27-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-27\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:16px;padding-right:16px;padding-bottom:16px;padding-left:16px\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I&nbsp;submit&nbsp;a help desk ticket or get live support?&nbsp;<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-27\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-27-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Getting help starts with&nbsp;identifying&nbsp;where the issue occurs:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GrantSolutions&nbsp;Help Desk:&nbsp;<\/strong>Contact the&nbsp;<a href=\"mailto:help@grantsolutions.gov\">GrantSolutions&nbsp;Help Desk<\/a>&nbsp;if you have successfully logged in through GSA Login.gov and need help with anything inside the GrantSolutions system.<\/li>\n\n\n\n<li><strong>GSA&nbsp;Login.gov Help Desk:&nbsp;<\/strong>Contact&nbsp;GSA&nbsp;<a href=\"https:\/\/login.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Login.gov<\/a>&nbsp;if you are having trouble signing in, cannot access your&nbsp;GSA&nbsp;Login.gov account, or are experiencing issues with authentication, verification codes, or your Login.gov credentials. (Your GSA Login.gov email address must match the email address provided to GrantSolutions.)&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>More information on contacting GrantSolutions and GSA Login.gov can be found <a href=\"https:\/\/home.grantsolutions.gov\/home\/contact-us\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-white-color has-blue-radial-gradient-gradient-background has-text-color has-background has-link-color wp-elements-a7ac50ca7855e6a405516602b23abab1 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">Partnering with GrantSolutions delivers better outcomes<\/h2>\n\n\n\n<p>Explore the process, requirements, and benefits of Partnering with GrantSolutions to streamline operations, reduce waste and fraud, and ensure taxpayer dollars achieve their highest impact.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/home.grantsolutions.gov\/home\/partners\/\" style=\"font-style:normal;font-weight:900\">Learn about the partnering process<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/CTA-become_a_partner.svg\" alt=\"\" class=\"wp-image-4402\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Get answers to common questions about using GrantSolutions. Learn about eligibility, account setup, Login.gov access, supported browsers, two-factor authentication, and Help Desk support. <\/p>\n","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2007","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/pages\/2007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/comments?post=2007"}],"version-history":[{"count":9,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/pages\/2007\/revisions"}],"predecessor-version":[{"id":6862,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/pages\/2007\/revisions\/6862"}],"wp:attachment":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/media?parent=2007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}