{"id":35,"date":"2025-04-16T15:31:51","date_gmt":"2025-04-16T19:31:51","guid":{"rendered":"http:\/\/grantsolutions.local\/?page_id=35"},"modified":"2026-01-13T23:35:22","modified_gmt":"2026-01-14T04:35:22","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/home.grantsolutions.gov\/home\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-white-color has-dark-blue-background-color has-text-color has-background has-link-color wp-elements-570df809769917285fa4263817ba75be has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"min-height:300px;padding-top:68px;padding-bottom:68px;background-image:url(&apos;https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/hero-bg.svg&apos;);background-position:50% 45%;background-size:cover;background-attachment:scroll;\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n\n\n\n<h1 class=\"wp-block-heading\">Contact Us<\/h1>\n\n\n\n<p class=\"has-large-font-size\">GrantSolutions is committed to supporting Partners and Recipients throughout the grants management process. All Recipients access GrantSolutions using their  GSA Login.gov credentials, similar to Grants.gov. Grantors access GrantSolutions using either AMS PIV or GSA Login.gov PIV credentials.<br><br>To ensure you receive the right help, use the guidance below to determine which help desk to contact and how to avoid the most common login issues.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">Which Help Desk Should I Contact?<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Getting help starts with&nbsp;identifying&nbsp;where the issue occurs:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GSA&nbsp;Login.gov Help Desk:&nbsp;<\/strong>Contact&nbsp;GSA&nbsp;<a href=\"https:\/\/login.gov\/\" data-type=\"link\" data-id=\"https:\/\/login.gov\/\" target=\"_blank\" rel=\"noopener\">Login.gov<\/a> if you are having trouble signing in, cannot access your&nbsp;GSA&nbsp;Login.gov account, or are experiencing issues with authentication, verification codes, or your Login.gov credentials. (Your GSA Login.gov email address must match the email address provided to GrantSolutions. To confirm your email addresses match, please see&nbsp;<a href=\"#email-match\" data-type=\"internal\" data-id=\"#email-match\">below<\/a>.)&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GrantSolutions&nbsp;Help Desk:&nbsp;<\/strong>Contact the&nbsp;<a href=\"mailto:help@grantsolutions.gov\" data-type=\"mailto\" data-id=\"mailto:help@grantsolutions.gov\">GrantSolutions&nbsp;Help Desk<\/a> if you have successfully logged in through GSA Login.gov and need help with anything inside the GrantSolutions system.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"email-match\" class=\"wp-block-group has-gray-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">Ensuring Your Email Addresses Match<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>To avoid login issues, make sure the following are true:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The email address you use to create or access your GSA Login.gov account is the same email your GrantSolutions administrator or program office has added to your GrantSolutions profile.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your organization recently updated your email address, make sure both GSA Login.gov and GrantSolutions reflect the updated email before attempting to sign in.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your GrantSolutions profile needs updating, contact your GrantSolutions account administrator within your organization.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-907cb1d6 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-right:0;padding-bottom:var(--wp--preset--spacing--70);padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">GSA Login.gov Help Desk<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>All GrantSolutions users (including recipients) must sign in using their GSA <strong>Login.gov credentials<\/strong>. Because GSA Login.gov manages the login process, the GSA Login.gov Help Desk is the correct contact for issues related to authentication or account access.<\/p>\n\n\n\n<p>If you experience trouble signing in, resetting your password, receiving verification codes, or creating or managing your GSA Login.gov account, please contact GSA Login.gov.<\/p>\n\n\n\n<p><strong>Contact this team for help with:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshooting GSA Login.gov accounts or password issues<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Issues with authentication or verification codes<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Problems creating, updating, or managing GSA Login.gov credentials<\/li>\n<\/ul>\n\n\n\n<p><strong>Hours of Operation:<\/strong>&nbsp;<br>Available 24 hours a day, seven days a week<\/p>\n\n\n\n<p><strong>Phone:<\/strong>\u202f+1&nbsp;(844)&nbsp;875-6446&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-gray-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">GrantSolutions Help Desk<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Once you have successfully logged in using GSA Login.gov, the <strong>GrantSolutions Help Desk<\/strong>\u202fis your main point of contact for support within the system.&nbsp;<\/p>\n\n\n\n<p><strong>Contact this team for help with:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigating the GrantSolutions platform<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accessing, submitting, or managing applications and awards<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Technical issues after signing in through GSA Login.gov<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creating a GrantSolutions account (for setup instructions, please see the button below)<\/li>\n<\/ul>\n\n\n\n<p><strong>Hours of Operation:<\/strong>&nbsp;<br>Monday through Friday, 7 a.m. \u2013 8 p.m. ET&nbsp;<br>(Closed on&nbsp;<a href=\"https:\/\/www.opm.gov\/policy-data-oversight\/pay-leave\/federal-holidays\/\" target=\"_blank\" rel=\"noreferrer noopener\">Federal holidays<\/a>)&nbsp;<\/p>\n\n\n\n<p><strong>Phone:<\/strong>\u202f+1 (866) 577-0771&nbsp;<br><strong>Email:<\/strong>\u202f<a href=\"mailto:help@grantsolutions.gov\" target=\"_blank\" rel=\"noreferrer noopener\">help@grantsolutions.gov<\/a>&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/home.grantsolutions.gov\/home\/partners__trashed\/request-an-account\/\">Request a GrantSolutions Account<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<p>Find answers to our most frequently asked questions.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/home.grantsolutions.gov\/home\/faqs\/\">FAQs<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Which Help Desk Should I Contact? Getting help starts with&nbsp;identifying&nbsp;where the issue occurs:&nbsp; Ensuring Your Email Addresses Match To avoid login issues, make sure the following are true:&nbsp; GSA Login.gov Help Desk All GrantSolutions users (including recipients) must sign in using their GSA Login.gov credentials. Because GSA Login.gov manages the login process, the GSA Login.gov [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/comments?post=35"}],"version-history":[{"count":9,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/pages\/35\/revisions"}],"predecessor-version":[{"id":6741,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/pages\/35\/revisions\/6741"}],"wp:attachment":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/media?parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}