{"id":517,"date":"2025-08-20T13:08:36","date_gmt":"2025-08-20T17:08:36","guid":{"rendered":"http:\/\/localhost:10013\/training-resources\/login-gov-access-restricted-error-message\/"},"modified":"2025-12-17T16:18:31","modified_gmt":"2025-12-17T21:18:31","slug":"login-gov-access-restricted-error-message","status":"publish","type":"training_resource","link":"https:\/\/home.grantsolutions.gov\/home\/federal-training-resources\/login-gov-access-restricted-error-message\/","title":{"rendered":"Login.gov Access Restricted Error Message"},"content":{"rendered":"\n<p>Audience: Grantors<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Purpose<\/h2>\n\n\n\n<p>Users logging into GrantSolutions through Login.gov using a PIV or CAC ID may encounter an Access Restricted error message, preventing log in. This message may appear when the user\u2019s Login.gov log in credentials do not match the Grantsolutions log in credentials. Login.gov is configured to store the most recent login method and credentials a user utilized when logging in. If the user has multiple email addresses, the most recent log in credentials used in Login.gov may not match the Grantsolutions log in credentials, and the Access Restricted error message may appear when attempting to log into GrantSolutions.<\/p>\n\n\n\n<p>This Quick Sheet provides step-by-step instructions for resolving an <em>Access Restricted<\/em> error message if encountered when logging into Grantsolutions.gov using a PIV or CAC ID.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key Points to Remember<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An Access Restricted error message may appear when attempting to log into GrantSolutions through Login.gov using a PIV or CAC ID.<\/li>\n\n\n\n<li>Login.gov stores the user\u2019s most recent login method and credentials.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Resolve Access Restricted Error<\/h2>\n\n\n\n<p>To resolve the \u201cAccess Restricted\u201d error, perform the following steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From a browser such as Internet Explorer or Google Chrome, navigate to <a href=\"https:\/\/www.grantsolutions.gov\" data-type=\"link\" data-id=\"www.grantsolutions.gov\">www.grantsolutions.gov<\/a> and click the Login button.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1119\" height=\"463\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-homepage-01.png\" alt=\"GrantSolutions Home screen with Login button.\" class=\"wp-image-2446\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-homepage-01.png 1119w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-homepage-01-300x124.png 300w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-homepage-01-768x318.png 768w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-homepage-01-1024x424.png 1024w\" sizes=\"auto, (max-width: 1119px) 100vw, 1119px\" \/><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>The \u201cGrantSolutions Login\u201d screen appears. Click the <strong>Login.gov<\/strong> button to initiate the login process.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"309\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-login-button-02.png\" alt=\"GrantSolutions Login screen with Login.gov button.\" class=\"wp-image-2447\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-login-button-02.png 630w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-login-button-02-300x147.png 300w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>The Login.gov \u201cSign in\u201d screen appears. Existing users click the <strong>Sign in with your government employee ID<\/strong> link.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"608\" height=\"1024\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-gov-emp-id-03-608x1024.png\" alt=\"Login.gov Sign in screen with Sign in with your government employee ID link.\" class=\"wp-image-2445\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-gov-emp-id-03-608x1024.png 608w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-gov-emp-id-03-178x300.png 178w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-gov-emp-id-03.png 621w\" sizes=\"auto, (max-width: 608px) 100vw, 608px\" \/><\/figure>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>On the Login.gov \u201cPresent your PIV\/CAC\u201d screen, click the <strong>Present PIV\/CAC card<\/strong> button.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"658\" height=\"446\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-present-piv-04.png\" alt=\"Login.gov Present your PIV\/CAC screen with Present PIV\/CAC card button.\" class=\"wp-image-2448\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-present-piv-04.png 658w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-present-piv-04-300x203.png 300w\" sizes=\"auto, (max-width: 658px) 100vw, 658px\" \/><\/figure>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>An <em>Access Restricted<\/em> error message may appear.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"924\" height=\"432\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-error-message-05.png\" alt=\"GrantSolutions Login screen with Access Restricted error message.\" class=\"wp-image-2443\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-error-message-05.png 924w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-error-message-05-300x140.png 300w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-error-message-05-768x359.png 768w\" sizes=\"auto, (max-width: 924px) 100vw, 924px\" \/><\/figure>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>In the browser URL, enter \u201c<strong>Secure.login.gov\/account<\/strong>\u201d and press <strong>enter<\/strong> to navigate to your account.<\/li>\n\n\n\n<li>The Login.gov \u201cYour account\u201d screen appears. Click the <strong>Forget all browsers<\/strong> button in the left menu to clear the browser history.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"978\" height=\"739\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-forget-browsers-06.png\" alt=\"Login.gov Your account screen with Forget all browsers button.\" class=\"wp-image-2444\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-forget-browsers-06.png 978w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-forget-browsers-06-300x227.png 300w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-forget-browsers-06-768x580.png 768w\" sizes=\"auto, (max-width: 978px) 100vw, 978px\" \/><\/figure>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>On the Login.gov \u201cForget all browsers\u201d screen, click the <strong>Confirm<\/strong> button.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"502\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-confirm-07.png\" alt=\"Login.gov Forget all browsers screen with Confirm button.\" class=\"wp-image-2441\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-confirm-07.png 639w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-confirm-07-300x236.png 300w\" sizes=\"auto, (max-width: 639px) 100vw, 639px\" \/><\/figure>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>Upon confirmation, click the <strong>Sign out<\/strong> link in the top right corner of the Login.gov \u201cYour account\u201d screen to sign out of Login.gov.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"776\" height=\"430\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-sign-out-08.png\" alt=\"Login.gov Your account screen with Sign out link.\" class=\"wp-image-2440\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-sign-out-08.png 776w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-sign-out-08-300x166.png 300w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-sign-out-08-768x426.png 768w\" sizes=\"auto, (max-width: 776px) 100vw, 776px\" \/><\/figure>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li>On the Login.gov \u201cSign in\u201d screen, log back into Login.gov using the email address associated with the PIV ID in the <strong>Email address<\/strong> field and enter the Login.gov password in the <strong>Password<\/strong> field. Click the <strong>Sign in<\/strong> button.<\/li>\n<\/ol>\n\n\n\n<p><strong>Note<\/strong>: For this step, users must use an email address and password credentials to log in.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"824\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-enter-pass-09.png\" alt=\"Login.gov Sign in screen with Email address field, Password field, and Sign in button.\" class=\"wp-image-2442\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-enter-pass-09.png 698w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-enter-pass-09-254x300.png 254w\" sizes=\"auto, (max-width: 698px) 100vw, 698px\" \/><\/figure>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li>On the Login.gov \u201cPresent your PIV\/CAC\u201d screen, click the <strong>Present PIV\/CAC card<\/strong> button to verify the PIN for access to Grantsolutions.gov<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"658\" height=\"446\" src=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-provide-pin-10.png\" alt=\"Login.gov Present your PIV\/CAC screen with Present PIV\/CAC card button.\" class=\"wp-image-2449\" srcset=\"https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-provide-pin-10.png 658w, https:\/\/home.grantsolutions.gov\/home\/wp-content\/uploads\/gs-login-access-restricted-provide-pin-10-300x203.png 300w\" sizes=\"auto, (max-width: 658px) 100vw, 658px\" \/><\/figure>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li>Verify the PIN and access GrantSolutions.<\/li>\n<\/ol>\n\n\n\n<p><strong>Note<\/strong>: Upon successful log in, users can click the <em>Sign in with your government employee ID<\/em> link on the Login.gov \u201cSign in\u201d screen to log in moving forward.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Audience: Grantors Purpose Users logging into GrantSolutions through Login.gov using a PIV or CAC ID may encounter an Access Restricted error message, preventing log in. This message may appear when the user\u2019s Login.gov log in credentials do not match the Grantsolutions log in credentials. Login.gov is configured to store the most recent login method and [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","training_category":[86],"class_list":["post-517","training_resource","type-training_resource","status-publish","hentry","training_category-login"],"_links":{"self":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/training_resource\/517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/training_resource"}],"about":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/types\/training_resource"}],"replies":[{"embeddable":true,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/comments?post=517"}],"version-history":[{"count":2,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/training_resource\/517\/revisions"}],"predecessor-version":[{"id":2455,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/training_resource\/517\/revisions\/2455"}],"wp:attachment":[{"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/media?parent=517"}],"wp:term":[{"taxonomy":"training_category","embeddable":true,"href":"https:\/\/home.grantsolutions.gov\/home\/wp-json\/wp\/v2\/training_category?post=517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}