FAQs

You can obtain a GrantSolutions account by selecting and completing the appropriate account request form. Visit the Partnering Process page to be directed to the appropriate process for you based on what type of account you need.  

First click the “Login” button at the top right of any GrantSolutions page to be taken to the login page. All recipients and non-HHS Federal users access GrantSolutions by selecting the GSA Login.gov button for Recipients and Grantors. HHS Federal Grantor users access GrantSolutions by selecting the AMS button, unless pre-approved.  

If you have an existing GSA Login.gov account, your login credentials must match what has been entered on your GrantSolutions account request form.

More information can be found here.  

If you experience trouble signing in, resetting your password, receiving verification codes, or creating or managing your GSA Login.gov account, please contact GSA Login.gov.

Hours of Operation: Available 24 hours a day, seven days a week.
Phone: +1 (844) 875-6446.

More information can be found here.

An “Access Restricted” error usually means that your GSA Login.gov login credentials do not match the GrantSolutions login credentials on file. If the user has multiple email addresses, the most recent login credentials used in GSA Login.gov may not match the GrantSolutions login credentials. Please try logging in to your GSA Login.gov Profile screen and clearing your browser history.  

To avoid login issues, make sure the following are true: 

• The email address you use to create or access your GSA Login.gov account is the same email your GrantSolutions administrator or program office has added to your GrantSolutions profile.
• If your organization recently updated your email address, make sure both GSA Login.gov and GrantSolutions reflect the updated email before attempting to sign in.
• If your GrantSolutions profile needs updating, contact your GrantSolutions account administrator within your organization.

More information can be found here.

Getting help starts with identifying where the issue occurs: 

• GSA Login.gov Help Desk: Contact GSA Login.gov if you are having trouble signing in, cannot access your GSA Login.gov account, or are experiencing issues with authentication, verification codes, or your Login.gov credentials. (Your GSA Login.gov email address must match the email address provided to GrantSolutions.) 
• GrantSolutions Help Desk: Contact the GrantSolutions Help Desk if you have successfully logged in through GSA Login.gov and need help with anything inside the GrantSolutions system.

More information on how to contact GSA Login.gov and GrantSolutions can be found here.

To find your Notice of Award (NOA) in GrantSolutions, please log in, navigate to the Awards tab, select Award Processing, search for the award number, and click View.

For further instructions, you can access the Resource Center after logging in by clicking on the “?” icon on the lower right corner of the screen.  

To view active grants in GrantSolutions, please log in and navigate to the Grants List screen.

For further instructions, you can launch the Resource Center after logging in by clicking on the “?” icon located in the lower right corner of the screen.  

To submit a Performance Progress Report (PPR) in GrantSolutions, please log in and navigate to the “My Grants List” or “Reports” screens to complete and submit your report.

For further instructions, you can launch the Resource Center after logging in by clicking the “?” icon located in the lower right corner of the screen. 

You can find GrantSolutions training materials and support documentation by clicking on the “?” icon located in the lower right corner of the screen after logging in.

Additionally, you can access step-by-step interactive guides by clicking on the “Quick Links” on the Home Page or the “Interactive Guide” buttons throughout the system. 

Contact the GrantSolutions Help Desk if you have successfully logged in through GSA Login.gov and need help with anything inside the GrantSolutions system.

The GrantSolutions Help Desk is available for assistance on all GrantSolutions products and services from Monday through Friday 7 a.m. – 8 p.m. ET (closed on Federal holidays).

Phone: +1 (866) 577-0771, Email: help@grantsolutions.gov.

More information can be found here.

To check an application’s status in GrantSolutions, please log in to the GrantSolutions system. Then select the “Applications” tab and “Application Receipt Log.”

For further assistance, you can access the Resource Center by clicking on the “?” icon located in the lower right corner of the screen after logging in.  

To submit a grant or amendment in GrantSolutions, please log in to the GrantSolutions system, navigate to the “Grants List” screen, and click the “Manage Amendments” icon. 

For further assistance, you can access the Resource Center by clicking on the “?” icon located in the lower right corner of the screen. 

GrantSolutions.gov is a web-based grants management system used by many U.S. Federal agencies to manage the entire grant lifecycle, from application to closeout. It provides a central platform for both grant Recipients and Federal staff to submit grant applications, manage awards, and track project activities like budget changes and reports. 

Learn more about GrantSolutions here.

GrantSolutions is owned and operated by the U.S. Department of Health and Human Services (HHS). It is a shared service that supports the full grant lifecycle for Federal agencies and is managed by HHS’s Office of Grants. 

Getting help starts with identifying where the issue occurs: 

• GrantSolutions Help Desk: Contact the GrantSolutions Help Desk if you have successfully logged in through GSA Login.gov and need help with anything inside the GrantSolutions system.
• GSA Login.gov Help Desk: Contact GSA Login.gov if you are having trouble signing in, cannot access your GSA Login.gov account, or are experiencing issues with authentication, verification codes, or your Login.gov credentials. (Your GSA Login.gov email address must match the email address provided to GrantSolutions.) 

More information on contacting GrantSolutions and GSA Login.gov can be found here.